Actionable CX & Marketing Insights For SME's Issue #5
How do customers perceive the interactions with my brand? Let’s tackle 4 simple tricks to answer this question and ultimately perfect the customer experience.
In the past, the responsibility of the customer experience has typically been divvied up between customer support, product, and other departments. Rarely has the responsibility rested squarely on one department...
Nobody can ignore the importance of customer experience management - while the wave is hitting almost every industry, its amplitude varies from sector to sector
If you manage to avoid these common customer experience mistakes, you'll go long way to increasing customer satisfaction & building up their trust.
If you can avoid these common customer experience mistakes, you'll go long way to increasing customer satisfaction & building long-term customer loyalty.
Here to Help...
I support, coach and mentor forward thinking business owners and Marketing Teams who are struggling to adapt to leading edge, innovative digital technology and those who are still reliant on traditional and outdated forms of internet marketing.