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TASKS
AI Chatbot/Assistant/Agent
- Design and Implement an AI solution / Assistant / Agent for both FSUK and LDAR
- Once live, keep the knowledge base and functionality relevant, up-to-date and at the leading edge of AI automation solutions
- Continual functionality improvements that are thoroughly tested and implemented
Capsule CRM
- Assume responsibility for daily management and continual improvement programme
- Hold team members accountable for delivering required standards
- Train new team members
- Continue to pay 50% of LDAR's monthly Capsule payment.
Websites
- Provide and pay for website hosting for both FSUK & LDAR
- Website maintenance, including daily website backups and plugin updates
- Keeping website content relevant and fresh
- New content and webpage creation (x1 Monthly)
- Featured image creation and optimisation of alt tags
Marketing
- Continuous optimisation of existing website content
- Focused actions on local search to move the needle
- Google Business Profile management and posting (x8)
- Facebook Posting (x8)
Management Reporting
- Daily updating of leads generated and conversion run rate
- Weekly KPI Report
- Monthly updates on Google Search Console (impressions, clicks and position ranking
Operational Business Development
- Actively designing and implementing systems and processes that drive the businesses forward
- Implementing automation systems or processes that allow both businesses to run more efficiently, providing they have a positive effect on customer experience
- Sharing relevant best practices from Autoglass with a view to implementing them
- Review current business models
Team Coaching and Mentoring
- 1 hour per week, inclusive of any team meetings
- Support the recruitment process
Payments & Agreements
- Weekly payment of £250 or the same payment percentage of weekly profit as IF and AA
- Agreement in writing of the above and that Steve Ellis is paid as a partner (not director)
- Agreement in writing that Steve Ellis owns 50% of LDAR, which will supersede the current agreement
- Agreement in writing that both IF and AA own a 25% share in National Appliance Repairs
- When Ismael Fraser (IF) does not need to draw as much income from the businesses, I will be paid an equal percentage e.g. 1/3rd
- This agreement will be in place for a minimum of one year