LDAR Marketing Proposal

Scope of Services

These Terms and Conditions cover our WordPress Hosting & Maintenance Packages, including Basic and Standard options, alongside our Marketing Support Services for subscribed clients. Our offerings include website hosting, maintenance, marketing strategy consultations, CRM support, and regular updates tailored to your needs.

Service Limitations

Our services are designed to support and maintain your website, provide routine plugin updates, secure backups, and marketing support. Although we take proactive steps to ensure security, no hosting environment is entirely immune to cyber threats. Consequently, we cannot guarantee your website's protection against every possible hacking or malware incident.

Backups and Data Recovery

• Basic Package: Monthly backups for basic data recovery support.
• Standard Package: Daily backups to facilitate a more reliable restoration option.

These backups help recover data in case of unforeseen issues; however, full data recovery cannot be guaranteed in events beyond our control. We encourage all clients to keep separate backup copies of their critical data for added security.

Plugin and Site Updates

Our packages include regular updates to plugins and routine site maintenance, as determined by your selected plan. Some updates may cause compatibility issues or affect site performance, which may be outside our control. We recommend testing major updates on a staging environment before implementing changes on your live site.

Marketing and Strategy Support

Clients on our Standard Package benefit from additional services:

• Marketing support with strategy consultation and implementation.
• Weekly reporting to monitor performance and inform strategy adjustments.
• CRM support for optimising customer relationship management processes.

Premium Plugin and Software Security

The Standard Package provides access to premium WordPress plugin licences and support, aimed at enhancing your site's functionality. We strive to maintain secure configurations; however, vulnerabilities within third-party plugins or themes are outside our control, and we cannot assume liability for issues arising from these external sources.

Form Notifications and Delivery

Initial configurations for Gravity Forms (or equivalent) are provided to ensure email notifications are sent to designated recipients. Form delivery depends on third-party email providers (such as MS Outlook, Google G Suite), and we cannot guarantee consistent email delivery due to factors like spam filtering, server settings, or external service issues. Clients should regularly monitor and configure email settings accordingly.

Liability and Indemnity

While we take reasonable measures to secure and maintain your website, we are not liable for any losses, direct or indirect, such as data or revenue loss, resulting from hacking, malware, or unauthorised access. Clients agree to indemnify and hold us harmless from claims or damages resulting from their site's security issues, except in cases of direct negligence or wilful misconduct on our part.

Service Suspension

We reserve the right to suspend services if your website poses risks to the hosting environment, such as by running outdated or insecure software or engaging in harmful activities. Services will resume once these issues are resolved, but remediation fees may apply.

Client Responsibilities

Clients are expected to maintain strong passwords, secure access credentials, and monitor user activity on their websites. While we recommend using security plugins for added protection, damages from mismanaged credentials or weak security measures remain the client's responsibility.

Payment Terms

Payments are due on the 1st of each month by standing order or direct debit. Clients will receive a receipt following successful payment. If payment is not received within seven days, we reserve the right to suspend services until payment is complete. Continued non-payment may result in service termination.

Cancellation Notice

To cancel a hosting and maintenance package, a two-month written notice is required. This period allows us to complete any outstanding maintenance tasks and ensures a seamless transition. A notice of less than two months may result in additional charges.

Amendments to Terms

We may revise our services, prices, or Terms as necessary, with changes communicated via email or website notice. Continuing to use our services following these amendments constitutes your acceptance of the updated Terms.

Acceptance of Terms

By subscribing to our WordPress Hosting, Maintenance, and Marketing Packages, you agree to these Terms and Conditions, acknowledging the scope of services provided and limitations on liability.