These Terms and Conditions apply to our WordPress Website Hosting and Maintenance service. They outline the scope of the service, the responsibilities of both parties, and the limitations associated with website hosting, maintenance, and support.
Scope of Services
The WordPress Website Hosting and Maintenance Package is designed to ensure your website remains secure, stable, and performing effectively.
The service includes:
Reliable, specialist UK-based WordPress hosting
Weekly WordPress plugin updates
Daily website backups
Access to premium WordPress plugin licences at no additional cost
Routine website maintenance and performance checks
Development or additional support tasks are charged at £40 per hour or £20 for tasks under 30 minutes
Minor adjustments may occasionally be completed free of charge, where possible
This service focuses on proactive website care to help ensure your website remains online, secure, and operating effectively.
Service Limitations
Our hosting and maintenance services are intended to support, maintain, and optimise your WordPress website.
While reasonable precautions are taken to maintain a secure hosting environment, no hosting platform can guarantee complete protection from cyber threats, hacking attempts, malware, or vulnerabilities in third-party software.
Accordingly, we cannot guarantee that your website will be entirely immune from security incidents or service interruptions beyond our control. If issues occur, we will take reasonable steps to investigate and restore normal service where possible.
Backups and Data Recovery
Daily backups are performed to provide restoration points in the event of technical issues or unexpected problems.
Backups may assist in recovery from situations such as plugin conflicts, server issues, or security incidents.
While every effort is made to maintain reliable backup systems, full data recovery cannot be guaranteed in all circumstances, particularly in events beyond our control.
Clients are encouraged to maintain independent backups of critical business data where appropriate.
Plugin and Site Updates
The service includes regular updates to WordPress plugins and routine maintenance to help keep your website secure and compatible with current technology.
On occasion, software updates may cause compatibility issues between plugins, themes, or other components of the website.
Where such issues occur, reasonable efforts will be made to identify and resolve them as part of the maintenance process.
Major development work, feature additions, or structural website changes fall outside routine maintenance and may be quoted separately.
Premium Plugin Licences
The hosting and maintenance package includes access to selected premium WordPress plugin licences for as long as the service remains active.
These licences are provided solely for use on the hosted website and remain the property of the service provider.
If hosting or maintenance services are cancelled, access to associated licences and updates may be withdrawn.
Routine Maintenance and Support
Routine maintenance tasks may include performance checks, plugin troubleshooting, security monitoring, and minor adjustments to site functionality.
Small tasks may occasionally be completed free of charge where possible.
More extensive development work or technical assistance outside routine maintenance will be billed at the following rates:
£40 per hour for development or support tasks
£20 for tasks requiring less than 30 minutes
Clients will normally be informed before chargeable work is carried out.
Third-Party Software and Services
WordPress websites rely on third-party software such as plugins, themes, and external services.
Although reputable tools are used wherever possible, we cannot accept responsibility for issues arising from third-party developers, discontinued software, external integrations, or updates outside our control.
Where practical, we will assist in identifying and resolving such issues.
Website Availability
We aim to maintain reliable hosting performance and high website availability.
However, temporary interruptions may occur due to server maintenance, infrastructure upgrades, internet issues, or failures within external services.
While uninterrupted service cannot be guaranteed, reasonable steps will be taken to restore service promptly if a problem occurs.
Client Responsibilities
Clients are responsible for maintaining secure login credentials and controlling access to their website.
Clients should ensure strong passwords are used and that authorised users are managed appropriately.
Website content must comply with applicable UK laws and regulations.
Issues arising from compromised login details, weak passwords, or unauthorised access may fall outside the scope of routine maintenance.
Service Suspension
We reserve the right to suspend hosting services if a website presents a security risk to the hosting environment or causes disruption to other services.
This may include situations where a website is running severely outdated software, contains malware, or is used for unlawful or harmful activities.
Services will normally resume once the issue has been resolved. Additional remediation work may incur charges.
Payment Terms
Hosting and maintenance services are billed monthly.
Payments are due on the 1st of each month and should be made via standing order or direct debit.
If payment is not received within seven days, services may be suspended until payment is completed.
Continued non-payment may result in termination of hosting services.
Cancellation Notice
Clients wishing to cancel their hosting and maintenance package must provide two months' written notice.
This period allows sufficient time to complete outstanding maintenance tasks and support a smooth transition should the website be moved to another hosting provider.
Failure to provide the required notice period may result in additional charges.
Amendments to Terms
These Terms and Conditions may be updated periodically to reflect changes in services, pricing, or operational requirements.
Updates will be communicated via email or website notification. Continued use of the service following such updates constitutes acceptance of the revised Terms.
Acceptance of Terms
By subscribing to the WordPress Website Hosting and Maintenance Package, you acknowledge that you have read and agreed to these Terms and Conditions.
These Terms define the scope of services provided and outline the responsibilities and limitations associated with hosting and maintaining your website.